Saas: Software as a Service?

Have you ever rent software from Saas (Software as a Service) service providers before?

How was it? Is it great and reliable?

I have been following Phase Dot Com for quite some time now and yes, the site belongs to a SaaS (Software as a Service) service provider. I have great interest in using one of their many fully hosted saas solutions. Check out ShareCAD Pro, their hosted software application. I have an ongoing project with a local GIS company that is going places and I think ShareCAD Pro is just the thing they need to manage AutoCAD files while on the go.

The problem is that I have never used or tried SaaS before and a few times in the past, I even wondered why service providers want to provide hosting softwares!

Yes, I have my doubts but I need your help here. If you have used or tried SaaS before, let me know if it is worth it. Thanks.
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